The sysem allows the restaurant POS to handle points, redemptions, and checkout so guests earn value on every visit and apply rewards where they already order.
Loyalty is controlled per client: when rewards are enabled in admin, customers see balances, history, and redemption in the online ordering portal; staff and administrators get the same numbers in back-office screens. When loyalty is off, those areas stay hidden so you can roll out on your timeline.
After a paid order completes, the system awards points from the guest's pre-tax food and beverage total minus order-level discounts. The earning rule is one point per one cent of that eligible amount (whole points, rounded down), so larger tickets naturally move balances faster.
Order confirmation can summarize how many points that visit added and the customer's running balance when loyalty is active.
Every change to a balance is stored in a chronological ledger with comments (for example, purchases, manual adjustments, and redemptions). Customers can page through their own history in My Account.
Administrators can review all customers' point activity in a consolidated history view and grant positive or negative point adjustments on a customer record when you need to correct a mistake or run a goodwill gesture.
Back-office loyalty reward setup is built around a catalog your team controls: each reward has a name, description, points cost, optional image, sort order, and an active flag so you can retire offers without deleting history.
Each reward links to either an existing coupon (for a discount-style benefit) or a menu item (for a complimentary entrée-style benefit). That reuse of coupons and menu data keeps pricing rules and item details consistent with the rest of the POS.
Signed-in customers see active rewards from the catalog, pick one, and redeem if their balance covers the points cost. Redemption deducts points immediately and creates an unused reward the guest can apply on a future order.
The same screen lists unused rewards with when they were redeemed from points, so guests always know what is still available to spend at checkout.
Unused loyalty benefits surface alongside daily specials on the ordering experience. Guests add a coupon reward like any featured offer, or open a free-item reward to choose size and options where the menu supports them.
For free-item rewards, the loyalty-covered entrée is treated as no charge while any add-ons remain priced normally. When the order is paid, the system marks the corresponding redemption as consumed so the same benefit cannot be reused.
Staff-facing and customer-facing flows share the same underlying balances, redemptions, and catalog, which reduces disputes and manual tracking. Admin loyalty pages complement customer self-service for audits, campaigns, and day-to-day fixes.
We can walk through enabling rewards per location, seeding catalog offers, and training staff on grants and redemptions.
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